Your organization’s private Joy site, where you can manage your users, your content (assets), and your team's tasks all in one place.

The place where you can manage everything in your account.

A broad field that involves making computers act intelligently. Joy primarily uses Generative AI (Gen AI) to answer questions and perform tasks. You interact with the AI by giving it a prompt, which then results in a response.

The collective term for items—such as files and FlexDocs—that are stored and managed within the Knowledge Center.

The place where you assign things—such as a file or FlexDoc—to users.

A specialized "AI colleague" located within the Knowledge Assistant. Each Assistant has its own unique expertise and set of skills. For example, while one Assistant might be an expert at general office tasks, another might be a specialist in building training content and quizzes.

A simple interface that lets you build and organize content—such as text, images, and videos—piece by piece as separate building blocks.

A trail of links that helps you navigate by showing where you are. For example, in the Knowledge Center, breadcrumbs list the folders you clicked through to get to your current location, and allow you to easily jump back to a previous folder

A distinct tile that summarizes key details about an object at a glance. For example, in the Knowledge Center, each asset is represented by its own card.

The exchange of messages (called prompts and responses) between a user and an AI-powered feature, such as an Assistant.

A reusable shortcut that tells an Assistant to perform a specific task. For example, you can use a command to instantly summarize a long file or FlexDoc. You can see a list of available commands in the Knowledge Assistant by typing a forward slash (/) in the chat or opening the Command section.

The status of a FlexDoc that is currently being created or edited. Drafts are only visible in the FlexDoc Editor and are only accessible to owners. Once a draft is ready to be shared, it can be published.

A type of asset created by uploading a file—such as a PDF, Word document, Excel spreadsheet, image, or video—to the Knowledge Center.

A type of asset created within the FlexDoc Editor that consists of one or more pages of text, media, tables, lists, and more.

Within the Knowledge Center, a place where you can create FlexDocs using pages and an intuitive block editor.

A container that holds other folders (sub-folders) and assets. Used to organize the Knowledge Center.

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A board-style view where cards are organized into columns based on their status. It’s designed to help you see exactly where everything stands at a glance. For example, the Tasks page features a Kanban view.

The central place in Joy where you interact with your Assistants: a team of specialized AI experts, each with their own unique skills. You can use the Knowledge Assistant to ask questions, summarize content, or perform specific tasks.

The place where assets—such as files and FlexDocs—live in Joy.

A system designed to help you manage, access, and share knowledge effectively. A KMS helps eliminate knowledge silos by centralizing information in a single, easily accessible location.

The menu where you can navigate between the different areas in the system.

A role for users whose main activities are viewing assets and completing assigned tasks. Non-owners can also use the Knowledge Assistant, but do not have the ability to do things like manage users or create content.

A user with full administrative access and control over your entire Joy account. For example, users with the owner role can manage all users, create and manage all assets, and assign tasks.

Within the FlexDoc Editor, a place where you can add text, images, videos, and more.

Someone with a direct relationship to a user, such as a supervisor or manager. Each user can only have one primary learning coordinator.

The instruction, question, or command you give to an AI-powered tool to tell it what to do. For example, you can give an Assistant a prompt to summarize a long FlexDoc or ask it a question to get specific information. The Assistant's reply is called a response.

The status of a FlexDoc that has been made available for others to see. Unlike a draft, a published FlexDoc is accessible to non-owners, can be viewed in the Knowledge Center, informs the Knowledge Assistant, and can be assigned as a task.

The answer—in the form of text, information, or other content—that an AI-powered tool generates after you give it a prompt. For example, the answer an Assistant provides when you ask it a question about a company policy, or the content it generates when you prompt it to draft an email, are both a “response”.

Someone with expertise in a particular area. It’s important to capture SME knowledge in your Knowledge Center to ensure their valuable insights are accessible to others.

A thing the user needs to do. Every time a user is assigned something (i.e., a file or FlexDoc), a task is created.

A page-specific menu, usually organized into a hierarchy, where you can view different objects related to the page you are viewing (e.g., folders and assets in the Knowledge Center).

A place in Joy where you can view information about a specific user. Every user has their own user profile.

The individual people you have added to your account. Users with non-owner access are often called “learners.”

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