The foundation of any successful team is shared knowledge. To help you build that foundation, Joy provides one of its most powerful features: the Knowledge Center. Imagine a giant, digital library where all your company's important information lives in one easy-to-find place. That's the Knowledge Center. It's the central hub for all your company’s resources and learning materials.

Why is this so helpful? In many organizations, important information is scattered across countless locations. For example, some documents live in SharePoint, others in Google Drive, and countless more are buried on local computers. Worst of all, critical information often isn't written down at all—it exists only in the minds of key employees. This fragmentation can make it really hard for you and your users to find what they need, wasting a lot of time and causing frustration.

Joy's Knowledge Center solves these problems by bringing everything together into one unified hub, making information easy to find, use, and share. Specifically, the Knowledge Center allows you to do the following:

By housing all of your organizational knowledge in one place, you can ensure that everyone always has access to the most current and accurate information. For example, quickly share onboarding resources with new hires, deliver vetted materials to franchisees, share details on a new product, and provide quick reference materials to employees working in the field.

Important information often gets stuck in specific teams or with certain people. When users know where to find and share information, collaboration happens more naturally and the entire organization becomes more aligned.

Instead of jumping between different apps and drives, users can search for everything in one spot and get back to their real work faster.

The Knowledge Center also feeds information into Joy’s built-in Knowledge Assistant. We’ll talk more about the Knowledge Assistant in a separate guide, but for now, you can think of it as your AI-powered personal assistant. You can ask it questions in a chat (like ChatGPT or Gemini), and it will give you answers. The Knowledge Assistant can also be used to summarize lengthy documents, locate specific details, and present information in a more conversational way.

Many organizations worry about losing valuable knowledge when experienced employees leave. The Knowledge Center makes it simple to capture this critical expertise from your Subject Matter Experts (SMEs) and share it with everyone. For example, SMEs can easily share their insights by uploading content, such as videos, spreadsheets, and other files, or by creating documents directly in Joy. With knowledge sharing made so easy, critical expertise can be continuously captured, reducing the risk of knowledge loss when a team member leaves.

Assign relevant Knowledge Center content to users to review as part of their onboarding or ongoing professional development. For users, assignments appear as clear, actionable tasks on their to-do list. For you, it provides full visibility, allowing you to track progress and verify that critical information has been reviewed.

You’ll find the Knowledge Center prominently listed in the main menu.

Once inside, you'll see a few key areas on the page:

A clean house is a happy house, and the same goes for your Knowledge Center. The best way to keep your information organized and easily accessible is by using folders.

We recommend creating a clear, hierarchical folder structure that makes sense for your organization. There's no single "right" way to do it—it's all about what works for you. Start by creating your top-level folders, and then add sub-folders within them.

For example, PMI Delta Engineering organizes its Knowledge Center by department and subject:

Other popular approaches include organizing folders by job role or location.

To create a folder, navigate to the desired location in your Knowledge Center, click +New, and then Folder. Give it a clear, descriptive name, and you're ready to start filling it with content!

As we mentioned earlier, in Joy, each piece of content in your Knowledge Center is called an asset. Let’s take a closer look at the two types of assets you can create: files and FlexDocs. In the future, we plan to add other types of assets as well.

You can upload various types of digital files directly into Joy, including PDFs, Word documents, Excel spreadsheets, images, and videos.

Uploading your existing files to Joy gives you the best of both worlds. All your content becomes centralized and easy for your team to find, search, and manage, while everyone can continue to create and edit using the familiar tools they already know—like Microsoft Word or Google Docs—without having to recreate any work in Joy.

To upload a file to your Knowledge Center, navigate to the desired folder, click +New, and select File. Alternatively, you can drag and drop one or more files from your file manager right into your Knowledge Center.

FlexDocs are dynamic documents you can create right inside Joy using the FlexDoc Editor. These documents are perfect for things that need to be created on the fly or updated often, like policy manuals, standard operating procedures (SOPs), or internal guides. FlexDocs can include text, tables, images, videos, and even other files!

Using FlexDocs gives you the power of a modern document editor fully integrated within the Knowledge Center. The key advantage is the streamlined workflow: your team no longer needs to create a document in one program, save it, and then upload it to another. Everything from creation to publication happens in one place.

To create a FlexDoc in your Knowledge Center, navigate to the desired folder, click +New, then select FlexDoc.

This will open the FlexDoc Editor, where you can immediately start creating a document with text, media, tables, and more! You can even use built-in AI tools to quickly write and refine your content, making resource creation faster than ever.

A key part of managing your Knowledge Center is ensuring the right people have the right level of access to the right information. Joy handles this through a simple two-role system, where users are designated as either owners or non-owners.

Owners have full access to your Joy account. This role is typically for administrators or managers who need to manage users, access all content, assign tasks, and oversee everything.

Non-owners have a focused experience designed for accessing content. Users with this role can view assets in the Knowledge Center and complete their assigned tasks.

For example, PMI Delta Engineering made their HR Manager, Bob, an owner in their account. This allows him to add new users as they are hired and assign them relevant assets from the Knowledge Center.

The rest of the team are non-owners. They can log in to see a clean, simple view, browse the Knowledge Center, and complete the tasks Bob assigned to them.

In the future, you will have the ability to set up custom access controls—granular, flexible permissions that will give you even more ways to ensure your users have precisely the right access.

There are several ways to find information in Joy. You have the Tasks page for your assigned work, the Knowledge Center for browsing and discovery, and the Knowledge Assistant for when you have a specific question. Think of the Knowledge Assistant as chatting with an expert. Instead of just providing a list of relevant assets, it will give you a direct, exact answer, and you can even ask follow-up questions.

Assets are displayed as individual cards within the Knowledge Center. Clicking on a card will open the asset directly, allowing you to view its contents.

Alternatively, you can click the More Actions icon for more ways to interact with the asset.

The specific options you see will depend on the type of asset (FlexDoc or file) and whether you have owner or non-owner permissions. Some of the options you may see are:

You may occasionally need to adjust your Knowledge Center's name or other basic information. To do this, click the Information icon to open the Knowledge Center Admin panel.

If you have the appropriate permissions (i.e., you are an owner), you will be able to access the Details tab and click the Edit icon to start making changes.

For example, Robin, the HR Manager at PMI Delta Engineering, renamed the Knowledge Center "Resource Library," a name that is easy for everyone to remember and reinforces its role as the central spot for information.

So, how does this all come together to solve real problems? Let's look at a few examples.

SilverScale is a three-year-old software startup that recently secured new funding. This funding enabled the company to double its team size from 25 to 50 employees in just six months.

Pain point: Knowledge is trapped in the heads of the founders and early employees. New hires constantly have to ask the same questions about everything from coding standards to HR policies, which slows everyone down.

Joy solution: The startup uses the Knowledge Center to build a centralized resource hub. Subject matter experts from each department record short, informal videos explaining the technology and upload them directly to the platform. They also create FlexDocs for key processes, such as "How to Set Up Your Workstation,” which are sped up with the help of integrated AI tools in the FlexDoc Editor. The Knowledge Assistant is trained on all this content.

New hires can now find answers independently, freeing up senior staff to focus on innovation. The company's core knowledge is captured and ready to scale as the team grows.

The Cozy Kettle is a popular chain of coffee shops with over 80 franchise locations across the country.

Pain point: The marketing team struggles to distribute resources for new promotions. Franchisees receive dozens of emails with various PDFs and image files, making it challenging to ensure brand consistency and keep everything up to date.

Joy solution: They use the Joy Knowledge Center as a central "Franchisee Hub." All official brand assets, marketing materials for the latest promotions, and operational guides are organized into folders. When a franchisee has a question, they can ask the Knowledge Assistant, "Where should I display the new summer campaign posters?" and receive an instant answer along with a direct link to the file.

All locations are perfectly aligned and using the correct, most recent marketing materials. Franchisees feel more supported and can find answers instantly without having to call or email the corporate office.

Stellar Systems is a mid-sized software-as-a-service (SaaS) company with a growing customer base and a 4-person support team.

Pain point: Support agents spend too much time searching through multiple systems (a wiki, a shared drive, old emails) to find answers for customers. This leads to long wait times and inconsistent service.

Joy solution: All support-related documentation—troubleshooting guides, product FAQs, policy documents—is consolidated into the Knowledge Center. The AI Knowledge Assistant becomes part of agents' regular workflow.

When a customer asks a complex question, the agent can ask the Knowledge Assistant and receive a quick, accurate answer, along with links to relevant source documents. Customer satisfaction improves, response times drop, and agents feel more empowered and efficient.

Horizon Manufacturing operates three large plants that produce complex industrial machinery.

Pain point: Safety procedures and machine operation manuals are stored on local servers at each plant, and some are outdated. It's difficult to ensure consistency and compliance across all locations.

Joy solution: They centralize all their Standard Operating Procedures (SOPs) and safety manuals in the Joy Knowledge Center to ensure everyone is viewing the latest approved version. They also create FlexDocs with troubleshooting tips for each machine.

A Production Supervisor can instantly access the correct, up-to-date safety protocol while working on the manufacturing floor. Because information is reliable and universally accessible, productivity increases and the incidence of safety incidents decreases.

The Joy Knowledge Center is designed to transform your organization's workflow. By consolidating all your scattered documents, expert knowledge, and learning materials into a single central hub, you can break down information silos, save valuable time, and ensure your entire team is working with the most up-to-date content.

Now that you’ve learned about the Knowledge Center, we encourage you to try it out. Create your first folder, upload some files, create a FlexDoc, and start building a powerful Knowledge Center for your team.