A-C
Admin Center
The place where you can manage everything in your account.
Assign modal
The place where you assign things—such as a file or FlexDoc—to users.
block editor
A simple interface that lets you build and organize content—such as text, images, or videos—piece by piece as separate building blocks.
D-F
file
A digital object added to the Knowledge Center via upload or linked to from an external source. For example, you can upload a PDF, Word document, Excel spreadsheet, image, video, or other file. Alternatively, you can add a link to an external source such as a Google Doc, OneDrive file, or YouTube video.
FlexDoc
A type of asset created within the FlexDoc Editor comprised of different pages. Each page can include text, media, tables, lists, and more.
FlexDoc Editor
Within the Knowledge Center, a place where you can create FlexDocs using pages and an intuitive block editor.
folder
A container that holds other folders and assets. Used to organize the Knowledge Center.
G-I
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J-L
Knowledge Center
The place where knowledge assets live in Joy.
knowledge management system (KMS)
A system designed to help you manage, access, and share knowledge effectively. A KMS helps eliminate knowledge silos by housing information in one central place that is easily accessible.
library
The root (top-level) folder in the Knowledge Center. A library can contain folders, sub-folders, and assets (files, FlexDocs, etc.).
M-O
main menu
The menu where you can navigate between the different areas in the system.
manager
A user who is responsible for managing an object (i.e., a file or FlexDoc).
non-owner
A role for users whose main activities are viewing content and completing assigned tasks. Non-owners can also use the Knowledge Assistant, but do not have the ability to do things like manage users or create content.
owner
A user with full administrative access and control over your entire Joy account. For example, users with the owner role can manage all users, create and manage all content, and assign tasks.
P-R
page
Within the FlexDoc Editor, a place where you can add text, images, videos, and more.
page view types
The different ways you can view the information on a page. The available page view options will depend on where you are in the system.
card view
Displays information as distinct cards (tiles) containing relevant information. A good option when you want a high-level overview that you can scan.
kanban view
Displays information as cards organized into columns based on their status. A good option when you want to see how things move between statuses.
Primary Learning Coordinator
Someone with a direct relationship to the user, such as a supervisor. A user can only have one primary learning coordinator.
prompt
The instruction, question, or command you give to an AI-powered tool, such as Joy’s Knowledge Assistant, to tell it what to do. For example, you can give the Knowledge Assistant a prompt to summarize a long FlexDoc or ask it a question to get specific information.
response
The answer—in the form of text, information, or other content—that an AI-powered tool generates after you give it a prompt. For example, the answer the Knowledge Assistant provides when you ask it a question about a company policy, or the content it generates when you prompt it to draft an email, are both a “response”.
S-U
Secondary Learning Coordinator
Someone with a direct relationship to the user but who is not their primary learning coordinator. A user can have multiple secondary learning coordinators.
task
A thing the user needs to do. Every time a user is assigned something (i.e., a file or FlexDoc), a task is created.
tree menu
A page-specific menu, usually organized into a hierarchy, where you can view different objects related to the page you are viewing (e.g., folders and assets in the Knowledge Center).
user profile
A place in Joy where you can see and update information about a user.
users
The individual people you have added to your account. Users with limited permissions are often called “learners.”
V-Z
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