Users are the people who have access to your Joy account. This includes learners, administrators, and learning coordinators, who use or manage your knowledge assets.
✨To learn how to view your users' profiles, see Viewing Users.
Adding a user
To update a user’s profile:
Click the user’s card to view their profile.
This opens the User Admin panel.
View the Details tab.
Click the
Edit icon.
Edit the user's fields and settings.
Click the Save icon.
You can also edit a user by clicking the 
More Actions icon on the user's card on the Users page, then Edit Details.
Inactivating a user
To inactivate a user, edit their profile and change the Status dropdown to Inactive. Inactive users can't log in to Joy.
User fields and settings
The User Admin panel features two tabs: Overview and Details.
All of a user's information and settings are found on the Details tab, organized into five sections.
Basic Info
First Name: The user’s given name.
Last Name: The user’s surname.
Display Name: The name that’s most often shown in Joy for the user. This field is useful if a user has a preferred nickname (e.g., Jennifer prefers to be called Jen).
When the Display Name field is blank, it will be automatically filled in with the user's first name and last name.
Pronouns: The user’s pronouns.
Title: The user’s job title, role, or position.
Division: The organizational area the user belongs to, such as their team or department.
Timezone: The timezone where the user is located. All dates and times in Joy show in the user’s timezone.
Preferred Language(s): The language the user prefers to use in Joy.
About: The user’s personal bio. For example, the user’s bio may list their job skills, employment details, areas of expertise, or fun facts.
Status: Whether the user’s Joy account is active or inactive. Inactive user accounts will not be able to log into Joy.
Type: The user's level of access in the account. Owners have full access to everything and can manage all settings, users, assets, and tasks. Users can only view assets in the Knowledge Center and their assigned tasks.
Your account must always have at least one user with Owner access. A person with Owner access cannot change their own type from Owner to User.
Email: The user’s email address. The email address that you enter must be different for each user.
Username: What the user will use to log into Joy. For example, the user's employee ID, name, or email address. Every username in your account must be different.
When the Username field is blank, it will be automatically filled in with the user's email address.
Password: The user’s password.
Passwords must be at least eight characters and contain at least one number and one special character.
Appearance
User Image: The user's profile picture. This picture appears in several places, including on the user's profile, user's card, and tasks. We recommend uploading a photo of the user to make it easy to identify them at a glance.
Supported file types: PNG, JPEG, WEBP, GIF
Contact
Primary Phone: The user’s main telephone number.
Mobile Phone: The user’s mobile phone number.
Address Line 1: The first line of the user’s address.
Address Line 2: The second line of the user’s address.
City: The user’s city.
State/Province/Region: The user’s state, province, or region.
Country: The user’s country.
Zip/Postal Code: The user’s zip code or postal code.
Coordinators
Primary Learning Coordinator: A person with a direct relationship to the user, such as a supervisor. A user can only have one primary learning coordinator.
Advanced
API ID (view only): The ID you can use to reference the user if you’re using the Joy API.