Skip to main content

Viewing users

Discover how to view a user's profile and assigned tasks.

Updated over a week ago

Every user in your Joy account has their own profile where you can find their personal details, contact information, assigned tasks, and more.

To view the users in your account, go to the Admin Center and click Users.

The Admin Center with an arrow pointing at the Users card.

A card with each user’s photo, name, and title displays on the Users page. From here, you can add, view, and manage all of the users in your account.

The Users page, displaying user cards with names, titles, and profile pictures.

To search for a user, type their name into the Search bar.

Viewing a user's profile

To view a user, go to the Users page and click the user's card. This will open the User Admin panel.

At the top of the panel, you'll see the user’s name, status, title, and the current time, adjusted for their time zone. There’s also a More Actions icon. More Actions icon that lets you edit the user’s details.

The User Admin panel for Carlos Ibarra. An arrow points to the header area, which contains the user's name, pronouns, status, title, and local time.

The User Admin panel features two tabs: Overview and Details.

Overview tab

The Overview tab tells you a bit about the user and their current tasks.

About: The user’s personal bio. For example, the user’s bio may list their job skills, employment details, areas of expertise, or fun facts.


​Tasks: The user's assigned tasks. Each task displays as a card with the name of the associated Knowledge Center asset and its due date. You can view additional details for a task by clicking its card.

The User Admin panel for Carlos Ibarra. A box is around the "Tasks" section and an arrow points to it. The section shows three tasks, each with an asset name and a due date.

Details tab

All of the user's information and settings are found on the Details tab, organized into four sections: Basic Info, Contact, Coordinators, and Advanced.

Basic Info

The User Admin panel for Carlos Ibarra. The Details tab is selected and the Basic Info section is expanded. The section shows several fields with information about the user, such as first name, last name, email, and status.

First Name: The user’s given name.

Last Name: The user’s surname.

Display Name: The name that’s shown in Joy for the user. This may be the user’s preferred name.

Pronouns: The user’s pronouns.

Title: The user’s job title, role, or position.

Division: The organizational area the user belongs to, such as their team or department.

Timezone: The timezone where the user is located.

Preferred Language(s): The language the user prefers to use in Joy.

Email: The user’s email address.

Username: What the user will use to log into Joy.

Status: Whether the user’s Joy account is active or inactive. Inactive user accounts will not be able to log into Joy.

Contact

The User Admin panel for Carlos Ibarra. The Details tab is selected and the Contact section is expanded. The section shows fields for Phone, Mobile, and Address.

Phone: The user’s main telephone number.

Mobile: The user’s mobile telephone number.

Address: The user’s address.

Coordinators

The User Admin panel for Carlos Ibarra. The Details tab is selected and the Coordinators section is expanded. The section shows that Klaus Becker is the user's Primary Learning Coordinator.

A list of the user’s supervisors, or other individuals who have a direct relationship with the user.

Advanced

The User Admin panel for Carlos Ibarra. The Details tab is selected and the Advanced section is expanded. The section shows the user's API ID.

API ID: The ID you can use to reference the user if you’re using the JoySuite API.

Related Articles
Managing users
Creating a task
About JoySuite
Viewing a FlexDoc's Content
Viewing and assigning files
Did this answer your question?