JoySuite — often referred to simply as Joy — is a powerful knowledge management system (KMS) that acts as a central hub for all your organization's information. Featuring a centralized Knowledge Center and AI-powered assistance, it transforms how your team shares, validates, and applies knowledge.
Joy provides a solution to common problems like knowledge silos, information overload, and time wasted searching for answers. It makes it easy to create content and assign it as tasks that users need to complete. Users can also interact with your content through an integrated Knowledge Assistant that can answer questions, summarize information, and more!
By making your organizational knowledge accessible, Joy ensures that your team can get information quickly, perform better, and find solutions without always relying on your key experts. In short, it helps your team work smarter and learn faster.
Let’s take a closer look at what Joy offers.
Centralized content and resources
At the heart of Joy is the Knowledge Center, where all your content resides.
Within the Knowledge Center, you can find, create, edit, and organize knowledge assets, including:
FlexDocs: Create powerful documents using text, visuals, embedded media, and more. These flexible documents allow you to quickly create and share resources like onboarding manuals, user guides, training videos, and more. You can create, collaborate on, and edit your FlexDocs using Joy’s built-in FlexDoc Editor.
Files: Upload a variety of digital content, including documents, spreadsheets, images, and videos, right inside your Knowledge Center.
Convenient login options
Accessing Joy is simple, whether you’re on a computer, tablet, or smartphone. Use any major browser to navigate to your account’s login page, then enter your username and password.
Simplified user management
Joy offers a simplified approach to user access where users can be given one of two roles depending on what they need to see.
Comprehensive task management
In Joy, a task is anything a user needs to complete. Joy creates a task when a user is assigned an asset, such as a FlexDoc. The Tasks page provides a clear overview of all tasks assigned to you, tasks you’ve assigned to others, and tasks that are shared with you.
Powerful AI features
Joy integrates AI throughout the system to enhance functionality and make your workflow more efficient.
Your personal Knowledge Assistant
The Knowledge Assistant is your intelligent, AI-powered companion. It provides instant answers and support, prioritizing your organization's Knowledge Center content to ensure the information you receive is highly accurate and relevant. By allowing you to ask questions, summarize documents, and get immediate support, the Knowledge Assistant makes your organization's knowledge more accessible than ever before.
Streamlined content creation
Leverage integrated AI features to enhance and speed up your content creation process. Whether you're starting from scratch or polishing an existing document, these features help you work more efficiently. For example, quickly generate text, customize your tone, analyze your writing, and receive suggestions to improve grammar, style, and overall readability.
Always-on support
Joy ensures you have help whenever you need it:
Live chat: Get instant assistance from a knowledgeable member of our team.
Extensive documentation: Access detailed guides, FAQs, and articles to help you get the most out of Joy.
AI-powered chatbot: Ask questions and get instant answers from our built-in chatbot 24/7/365.
Why Joy?
Joy stands out as modern, intuitive, and affordable. Designed to simplify the knowledge-sharing process for administrators and users, it’s the perfect solution for organizations of any size. With its innovative AI features, robust knowledge management options, and exceptional support, Joy empowers your team to find information faster and work more effectively.